Homecare & Live-in Care Worker

Reports to: Supervisor/Responsible Manager

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The Job Description

Purpose of Role

  • To provide quality support and or care to the Service Users in their own homes based upon values of privacy, dignity, respect, choice, rights and fulfilment.
  • To work and help within all aspects of the Service Users’ day to day living and to provide a therapeutic, supportive, caring, structured, calm environment in which Service Users can develop and enjoy the best possible quality of life in a safe, secure and familiar comfort of their own homes.
  • Service Users accessing the services of YEHS We Care will have complex needs and the role of the Care Worker will be to understand and appropriately respond to each individual’s needs, which may range from companionship, domestic support to personal and specialised care. Our care services include working with both young and old people, as well as those with physical or mental disability.

Principal Responsibilities

To provide quality, safe, reliable and compassionate support and or care to the Service User in their own homes based upon values of privacy, dignity, respect, choice, rights and fulfilment at all times.
To centre the care and support on the individual needs and wishes of each Service User and encourage their independence wherever possible.

Predominantly you will be working with the Service User alone in their home. You will be required to respect and follow Service User’s agreed house rules and be mindful of their need for privacy. You will build good and positive relationships with the Service User, their family and any other health and social care professionals directly or indirectly involved in the Service User’s care.

Sometimes, you may be the closest or even the only person the Service User interacts with over a period of time. Thus, it is essential for you to be clear at what point to seek advice and/or help in order to keep Service Users safe, promote their well-being and also when to report any change in health or circumstances, or other causes for concern to your Supervisor or Responsible Manager. You will need to evaluate and respond to the situation promptly depending on the circumstances.

Any of YEHS We Care Services must be delivered in accordance with current best practices, according to YEHS We Care Ltd policies and procedures, agreed standards, legislative requirements, and relevant regulations under the direction of the Responsible Manager and as per agreed Care Plan.

What Does Role Involve - Main Duties

Deliver non-discriminatory care and support in line with the Service User’s bespoke Care Plan which is agreed and set out before commencement of the care service. Attention and consideration should be given to the Service User’s personality, needs and wants and the Carer should observe and listen to their suggestions and preferences as to how the agreed care is delivered on a daily basis. Each Service User’s needs, required level of support and their strengths are different; it is important that where possible the Carer help them make their own decisions allowing them to be as independent as possible without compromising their safety and quality of life.

Please note, this list is not exhaustive and you may be asked to carry out additional duties. You will be provided with full training in line with regulatory requirements to make sure you are able to deliver assigned and required service to the Service User. Your day to day duties and individual instructions will be specified in an agreed Care Plan for each Service User. These duties depending on the level and type of required care and support may include, but not limited to:

  • Evening Tuck in
  • Washing and Dressing
  • Toileting and Continence Care
  • Grooming needs
  • Eating and Drinking
  • Teeth and Dentures Care
  • Dispose of out of date products when agreed with the Service User or his/her representative
  • Helping and discussing with the Service User how to store food safely
  • Keeping the kitchen and eating area clean and tidy
  • Gentle encouragement and help to eat and drink well
  • To set tables or trays, to prepare and serve light meals, clearing away and washing up
  • Helping with Menu Planning and Cooking, assisting with healthy nutrition articles and advise
  • Shopping, preparing and serving food and drinks
  • Help with ordering and/or collecting prescriptions
  • Encouraging, reminding, assisting and giving medicines
  • Helping with unwanted medicine disposal by returning it to the pharmacy
  • Helping with medical appointments
  • Duty to help the Service User with their mobility and with any physical disabilities and to use aids and personal equipment safely.
  • To promote the Service User’s independence where it is possible at the same time respecting his/her dignity while helping with aids or personal equipment.
  • Examples of aids and personal equipment: wheelchairs with manual and electric hoists, special exercise equipment, standing and walking frames, sliding sheets and moving boards, hearing aids and other physical aids like prosthesis, etc.
  • Assist with Rehabilitation process
  • End of life care
  • Hospital appointments
  • Palliative Care
  • Liaising with families and/or community health support and other related health professionals
Assist and gently encourage social and physical activities or mental stimulation such as:

  • Letter or email writing/Phone calls/Filling out forms
  • Answering emergency bells and the telephone
  • Answering the door and greeting visitors
  • Assistance with entertainment research, e.g. music, films
  • Walks in a park or forest/going out shopping or to see their friends
  • Assist with outings and friends’ visits
  • If needed, assist and arrange training courses
    o Care during a journey
    o Provide companionship engaging with hobbies and recreations, e.g. reading
  • Basic cleaning to keep house tidy, for example dusting, general tidying, vacuuming and/or sweeping, washing floors.
  • Laundry and ironing assistance, such as making beds and changing the linen.
  • If required, assisting with rearranging the furniture in the house to create space or a more comfortable environment.
Records and Reports about the care and the Service User health and circumstances. It is essential to keep regular records and fill in necessary reporting systems and protocols (in clear English) about:

  • The care and support that you provide
  • Smoke alarms especially in a sleeping areas
  • Medicines administration and prescriptions of the Service User
  • Changes in Service User’s condition or other causes of concerns e.g. faulty equipment
  • Hazards and dangers observed while you are in the Service User’s home
  • Any emergencies, accidents and incidents and response to it
  • Safeguarding matters and actions
  • Communication with families or other care workers, healthcare or related professionals
  • Other matters as per YEHS We Care procedures and guidelines

All such information including details about Service Users and their families should be kept secure and confidential.

  • Respect and keep good working relationship with each member of YEHS We Care team
  • Take part and engage in internal meetings and meetings with Service Users or their family
  • Attend/complete mandatory training and be responsible for ensuring that mandatory training modules are up to date.

Role Specifications

The below list provides a set of skills, knowledge and experience that are essential, additional and desirable in order to carry out the role and become a member of YEHS We Care team.

In our decision making we will apply the essential criteria to select suitable applicants for this post. Where possible, you should indicate examples of how you meet the essential criteria.

Essential Personal Competencies, Skills and Attributes

  • To be compassionate, caring and understanding towards people in need of care and support
  • Zero tolerance to prejudice and discrimination
  • Positive, self-motivated and keen to learn
  • Good organisational skills to organise day to day care according to the agreed Care Plan taking into account Service User’s preferences as to how the care is delivered
  • Excellent time keeping and reliability are essential, as you should be able to commit to and attend all your scheduled visits to Service Users
  • Good hygiene practice, including personal hygiene and a smart appearance
  • Good level of stamina and fitness to meet the physical demands of the job
  • Strong communication skills to develop effective working relationships with Service Users and their families, colleagues and other social and health care professionals
  • Ability to maintain high standards of caring
  • Ability to cope with emergency and difficult situations and seek solutions/Ability to use own initiative and work alone or as part of a team
  • Ability and wiliness to seek guidance when needed and follow instructions and procedures of YEHS We Care
  • Ability to give non-judgmental care and support to Service Users with aspects of their daily living based upon values of privacy, dignity, respect, choice, rights and fulfilment promoting their independence where possible.
  • Ability to support Service Users in managing their money, e.g when shopping or paying bills if this is requested and specified in agreed Care Plan (numerical skills)
  • Ability to keep written records about the care and support given to each Service User including help with medicines (in clear English)
  • To be compassionate, caring and understanding towards people in need of care and support
  • Zero tolerance to prejudice and discrimination
  • Positive, self-motivated and keen to learn
  • Good organisational skills to organise day to day care according to the agreed Care Plan taking into account Service User’s preferences as to how the care is delivered
  • Excellent time keeping and reliability are essential, as you should be able to commit to and attend all your scheduled visits to Service Users
  • Good hygiene practice, including personal hygiene and a smart appearance
  • Good level of stamina and fitness to meet the physical demands of the job
  • Strong communication skills to develop effective working relationships with Service Users and their families, colleagues and other social and health care professionals
  • Ability to maintain high standards of caring
  • Ability to cope with emergency and difficult situations and seek solutions/Ability to use own initiative and work alone or as part of a team
  • Ability and wiliness to seek guidance when needed and follow instructions and procedures of YEHS We Care
  • Ability to give non-judgmental care and support to Service Users with aspects of their daily living based upon values of privacy, dignity, respect, choice, rights and fulfilment promoting their independence where possible.
  • Ability to support Service Users in managing their money, e.g when shopping or paying bills if this is requested and specified in agreed Care Plan (numerical skills)
  • Ability to keep written records about the care and support given to each Service User including help with medicines (in clear English)

Knowledge/ Qualifications:

  • Good understanding of what the role entails, including general understanding of the needs of people who require care and support
  • Respect for the rights of our Service Users. Understanding the importance of giving care and support centred on the individual needs and wishes of each Service User
  • Understanding of why confidentiality is important and what this means as a care worker

Experience

  • Working on own initiative and as part of a team

Additional requirements:

  • Commitment to respecting the rights of Service Users at all times, including their rights to privacy, dignity, independence respect, choice and fulfilment.
  • Willingness to undertake training. All staff are expected to meet regulatory training standards
  • Enhanced Disclosure from the Disclosure and Barring Service formally known as the Criminal Records Bureau (CRB) Disclosure is required for this role.
  • If you plan to use your own car for YEHS We Care business purposes you will be required to obtain Class 1 business insurance.

Knowledge/ Qualifications:

  • NVQ/QCF Level 2 or equivalent

Experience:

  • Have prior experience of care provision e.g. as a care worker or as an unpaid carer (Essential for Live-in care, desirable for Homecare)

Additional requirements:

  • Flexible availability and approach to working
  • Ability to reside in a client’s home for an extended period (Essential for Live-in Care only)
  • Hold a driving licence with no more than 6 points and have access to a car (Essential for Home Care, desirable for Live-in Care)
Apply as Hourly Carer
Apply as Live-in Carer